Product Specialist – APAC Region/Remote

We are looking for a confident, experienced individual to join our farmerswife team. The right candidate for this role will have a keen intuition to push our software to its limits and the ability to find creative workflow solutions to suit a multitude of different media companies. 

Must have:

  • Remote, based in the APAC region. Preferably, Australia, New Zealand, Singapore, Hong Kong
  • Excellent communication and problem solving skills
  • Confidence to demo software to prospects and solve complex workflow requirements
  • The ability  to train end users at high levels 
  • Knowledge of the media industry
  • Flexibility to travel when required
  • Proactive and self-motivated
  • Fluent English speaker

Nice to haves:

  • Experience using our farmerswife or cirkus software
  • Media operations experience and industry contacts
  • IT Administration or Helpdesk experience
  • Experience supporting client/server and Saas solutions.
  • An additional language

Job role and responsibilities

Front line Support

  • Problem solving customer reported issues – differentiating between training, setup, and software bugs.
  • Handling escalations to our tech support team and module experts where required.
  • Managing your own priorities and communicating professionally at all times.

Demo Skills

  • Confidently lead product demonstrations of our software (online and in person) to prospective new customers. 
  • Liaise with our Sales Team to map out prospect requirements.
  • Attend several key media industry trade shows around the world.

Project Implementation & Training

  • Run full implementations of our software for new customers. 
  • Collating and analysing  key requirements across the company (from operators to financial/CEO level) .
  • Helping to customise and set up their implementation to match these requirements, as well as to give the best user experience.
  • Lead User Training Courses, either onsite at the client’s offices, or online. 

Product Development

  • Liaise with the farmerswife and Cirkus developers on new features, test these new features, QA report and write end user documentation.

In turn we offer:

  • competitive salary + employee bonus scheme
  • flexible working hours if required
  • 25 days holiday per year
  • head office based in beautiful Mallorca where you will be expected and encouraged to visit!
  • further travel whenever possible – we have customers all over the world, we often need someone to go and see them
  • part of a fun and enthusiastic international team, connected by the love of our products

Sounds good? Apply now at jobs@farmerswife.com

Europe HQ

USA HQ